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The follow document contains guidelines on how to use the EBizCharge extension in the BigCommerce eCommerce platform.
Important
This installation guide is a stand-alone document prepared exclusively for the EBizCharge for BigCommerce integration, to provide information on the installation process. Content included in this guide may change at any time as updates and enhancements are made. For further information on the EBizCharge integration, please contact your EBizCharge Relationship Manager or our in-house 24/7 Support team.
In addition to this guide, the following documents are available to support the EBizCharge for BigCommerce integration:
Visit the EBizCharge Knowledge Base or contact EBizCharge support to access additional documentation.
These provisions must be in place prior to installing EBizCharge:
The following prerequisites should be in place, prior to installing EBizCharge for BigCommerce:
• Browser Requirements
| EBizCharge for BigCommerce Browser Requirements | |
|---|---|
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Specification(s) |
Requirement(s) |
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Supported Browsers |
The latest versions of these recommended browsers:
Other supported browsers:
Ensure that the cookies and JavaScript is enabled in the browser. |
When a customer reaches the Payment section of the checkout page, they can process with EBizCharge by clicking the CONTINUE button after filling out the required shipping information.
The page will redirect the customer to the EBizCharge secure payment form.
The page will redirect the customer to the EBizCharge payment form.
The customer’s name and billing address information saved to the customer profile or entered by the guest customer in the checkout page will automatically be populated in the payment form.
The payment form will have two tabs: New Card or Saved Card. In New Card, users can enter new credit card information.
In Saved Card, users can select a saved card from the Payment Method dropdown menu.
Note
Guest users will only see the information present under the New Card tab.
After providing the Card Number, Card Expiration, Security Code, and any other required information marked by asterisks, customers must click Pay Now.
After clicking Pay Now on the payment form, the page will return customers to the BigCommerce site. The page will display a payment confirmation and order summary.
Additionally, the email address saved to the customer profile or entered in the checkout page will receive an order confirmation email. BigCommerce provides information on how to customize the appearance of emails.
This section details the various order statuses depending on how EBizCharge is configured, and how to issue a void/refund in BigCommerce using EBizCharge.
Order statuses are defined and managed by BigCommerce workflows.
Most order statuses are applied as a result of store user or customer action, but some must be manually changed. Order statuses can help you decide what actions need to be taken for a particular order, such as whether the order need to be packaged or shipped.
When a customer completes the checkout process, an order’s Status will be updated based on the EBizCharge Configuration Settings:
If a payment has been processed, the Refund option will be available in the Action ellipsis menu.
Note
Refer to the Installation Guide for more information on EBizCharge configurations.
Merchants may fully or partially void or refund an order in BigCommerce using EBizCharge by selecting the Refund option from the ellipsis menu in the Action column of the table of orders.
Whether a void or refund is processed depends on the state of the batch in the EBizCharge gateway: if it is still open, clicking Refund will void the order, and if it is closed clicking Refund will instead refund it.
The Refund option will only be available in the ellipsis menu in 2 cases:
In the Refund order page, scroll down to Refundable items and select one of the void/refund options: Refund individual items, Refund entire order, and Apply an order level refund.
Important
EBizCharge processes voids/refunds on the backend and does not require any additional action from the merchant after confirming the void/refund in BigCommerce.
Each type of void/refund is covered in more detail below.
After selecting Refund individual items, expand the Units to refund dropdown menu and select a number to void/refund. Repeat this as needed for any other items in the order and then click Continue. The merchant will be redirected to the Confirm refund page.
On the Confirm refund page, scroll down to Refund method and select Refund customer through third party provider. Then click Confirm Refund.
EBizCharge will then process the full void/refund on the backend, and merchants will be redirected to the View orders page with the details of the voided/refunded order displayed. A banner will confirm whether that order void/refund was submitted successfully, and the Status will update the Partially Refunded.
After selecting Refund entire order, click Continue to proceed to the Confirm refund page.
On the Confirm refund page, scroll down to Refund method and select Refund customer through third party provider. Then click Confirm Refund.
EBizCharge will then process the full void/refund on the backend, and merchants will be redirected to the View orders page with the details of the voided/refunded order displayed. A banner will confirm whether that order void/refund was submitted successfully, and the Status will update the Refunded.
The customer will also receive an email alerting them that the order has been voided/refunded.
After selecting Apply an order level refund, enter a value in the Amount to be refunded field. Then click Continue. The merchant will be redirected to the Confirm refund page.
On the Confirm refund page, scroll down to Refund method and select Refund customer through third party provider. Then click Confirm Refund.
EBizCharge will then process the full void/refund on the backend, and merchants will be redirected to the View orders page with the details of the voided/refunded order displayed. A banner will confirm whether that order void/refund was submitted successfully, and the Status will update to Partially Refunded.
Glossary for all the integration are available in one place.
See Glossary for more details on the terms listed.
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