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EBizCharge for BigCommerce
Installation Guide

Table of Contents

EBizCharge for BigCommerce
Compatibility
EBizCharge is compatible with all versions of BigCommerce.
Required Installation Time
Between 5-10 minutes, approximately.

Overview

This document contains guidelines on how to install EBizCharge for BigCommerce.

Important

This installation guide is a stand-alone document prepared exclusively for the EBizCharge for BigCommerce integration to provide necessary information to merchants. Content included in this guide may change as updates and enhancements are made.

For further information on the EBizCharge integration, please contact your EBizCharge Relationship Manager or our in-house 24/7 Support team.

Scope

The intended audience for this document is support and/or sales personnel who are in direct contact with the merchant(s) and onboarded merchants using EBizCharge.

Ancillary Documentation

In addition to this guide, the following documents are available to support the EBizCharge for BigCommerce integration:
  • User Guide
  • Functionality Overview
Visit the EBizCharge Knowledge Base or contact EBizCharge support to access additional documentation.

Deployment Considerations

These provisions must be in place prior to installing EBizCharge:

• The client must have a sandbox or production merchant account.
• The client’s Security Key must be provided to the installer prior to installation.

Prerequisites

The following prerequisites should be in place, prior to installing EBizCharge for BigCommerce:
• Browser Requirements

EBizCharge for BigCommerce Browser Requirements
Specification(s)
Requirement(s)
Supported browsers
The latest versions of these recommended browsers:

• New Microsoft Edge for Windows.

• Google Chrome for Windows.

• Mozilla Firefox for Windows.

• Safari for macOS.

Other supported browsers:

• Internet Explorer 11.

• Microsoft Edge Legacy.

Ensure cookies and JavaScript is enabled in the browser.

Configure EBizCharge

This section details how to enable, set up, and configure the EBizCharge for BigCommerce application.

Enable EBizCharge

Once the EBizCharge app is installed in BigCommerce, the first thing users must do is enable it by following these steps:

  1. Click on Apps in the navigation pane and then select EBizCharge Payments.
  2. Ensure the desired storefront is selected in the Storefront dropdown menu.
  1. Toggle the Enable EBizCharge switch and the disabled fields will be enabled.

Gateway Settings

There are 3 API settings on the EBizCharge configuration page required for payment processing for the storefront selected from the Storefront dropdown menu.

These API tokens are those associated with a given Merchant Id.

  1. Enter the API Security Tokens as provided by an EBizCharge support team member.
  1. Select and assign the desired Sales Method: Authorize or Authorize and Capture.
    1. When Authorize is selected, the Capture on Shipped checkbox will appear. Users can check this option to capture authorized payment when an order’s status changes to Shipped; leave this option unchecked to capture payments outside of BigCommerce.
    1. When Authorize and Capture is selected, a straight sale will be performed at the time of checkout. The Capture on Shipped option will be disabled.
  1. Click the Update button.

A popup will appear to confirm the settings saved successfully.

More information on each setting is available in the table below.

EBizCharge Configuration Settings
Specification(s)
Description(s)
Sale Method
Select whether transactions processed using EBizCharge will only Authorize payment or Authorize and Capture in one step.
Capture on Shipped*
When checked while Authorize is selected in the Sale Method dropdown menu, enables capture on shipped orders.

When unchecked while Authorize is selected in the Sale Method dropdown menu, disables capture on shipped orders.

*Note: When Authorize and Capture is selected in the Sale Method dropdown menu, the Capture on Shipped checkbox is disabled and the payment will authorize and run as a quick sale.
Guest Customer ID

The Customer ID that will be used for all guest customer orders can be written in the description field.

*Note: The Guest Customer ID option will only be displayed if one of the following settings is enabled in Settings > Advanced > Checkout > Customer accounts:

  • Customers are not required to have an account to checkout
  • Customers are not required to have an account to checkout, but automatically create one after ordering

Note

Allowed card types (such as VISA, MasterCard, etc.) are configured on the integration server. Contact EBizCharge Support for more information.

Setting Up Payment Methods

To set up the payment method, follow the instructions below:

In the BigCommerce Store Control Panel (merchant-facing side), navigate to Apps > EBizCharge Payments.

After the application settings are configured, users must set EBizCharge as an Offline Payment Method. Follow the instructions below to set up a payment method for checkout:

  1. Navigate to Settings > Setup > Payments.
  1. Within the Checkout Payment Settings tab, scroll down to Additional providers.
  1. Expand the Offline Payment Methods This means the payment methods are not connected to any standard payment processors.
  1. Enable Cash on Delivery.
  1. Navigate to the Cash on Delivery Settings
  2. Insert Credit Card in the textbox field as the Display Name.
  1. Payments are now ready to be processed.
After setting up the payment method, follow these steps to test and confirm functionality is working as expected:
  1. In the navigation menu, click View Storefronts.
  1. A popup of storefronts will appear. Click the desired storefront.
  1. Add an item to the cart.
  2. Click Proceed to Checkout.
  1. Continue to Payment.
  2. Select Credit Card.
  3. Click the CONTINUE button.
  1. The EBizCharge secure payment form will pop up in a new window. The payment form will have two options for payment: New Card or Saved Card.

Note

Saved Card will only appear for recurring users.

  1. Fill out the required fields marked with an asterisk.
  2. Click Pay Now.
  1. Once processed, a confirmation message will appear.
  1. Within the merchant’s console, the processed order will display in Orders > View Here, merchants can view the Date, Order ID, Customer, Status, and Total.
  2. Expand the order to view more information such as the Billing, Shipping, Method, and Contact.
  1. The processed order will also display in the EBizCharge Gateway within Batches > Batch Manager.

Glossary

Glossary for all the integration are available in one place. 

See Glossary for more details on the terms listed.

Still need answers?

Let our support team help. They’re located at our headquarters in Irvine, California and are ready to help.

Contact Support

20 Pacifica, Suite 1450

Irvine, CA 92618

USA

Office: 1.888.500.7798

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